Falcon Heights Auto Repair

(651) 645-5434
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

Very accommodating on a Saturday afternoon! Pleasant on the phone and in person. Issue was checked out and cared for in a short time, much appreciated!

1

I brought my car to this Honest-1 for a routine break check and was absolutely mind blown with their consultation and recommendations. Contrary to their name, they were the opposite of honest. I scheduled an appointment to get my brakes checked and the they were great about getting to my car right away. He called me and stated that I would need to get new brake pads, and informed me that my brake line was leaking and would need that to be replaced as well, quoting me around $800. My car isn't worth that much so I thought I would shop around. I told him I would consult with my dad's shop and sure enough, they quoted me with new brake pads and rotors (an option Honest-1 did not recommend), and replacing the brake line, all for about half of this price= $400. I then called Honest-1 back and informed them I will be taking my business elsewhere and that I would be picking it up that evening. When I arrived that evening, they completely forgot about my car as it was still taken a part in the back, even though we had agreed for me to pick it up that evening. EXTREMELY INCONVENIENT AND NOT TRUE TO THEIR WORD. I called them back the next day and they stated that I never called them back. I had to remind them of our conversation and then he offered to give me 50% an oil change. VERY DISORGANIZED. That isn't even the best part. The shop I did take my car to, changed the brakes and rotors and had 3 different mechanics take a look at my brake line to see if it was leaking. It was not leaking and they advised me to not change it. I'd recommend thinking twice before going to this Honest-1 and strongly suggest you get a second opinion. I was blown away by their lack of professionalism, dishonestly, and and deceitfulness in their consultation.

5

Just an appointment for oil change service. Very quick great personal service. Thank you very much. Feel a lot safer driving in the winter after they do an good job checking over my vehicle. Thank you A+ Service

5

Everyone's knowledgeable and attentive to our needs. Thanks guys!

5

First time guest, I recieved great service, from a personable and knowledgeable team, cost effective, I will be returning for regular matienance checks!

5

Good service, fair price, no B.S. Thanks!

5

Great team, great service, knowledgeable and efficient. Thanks!

5

Speedy service with a smile. I'll be back!

5

They have been working on my Jeep. No matter what kind of car they can do the job. Highly recommended!

3

Brought my 2013 Subaru Outback in for a simple low beam headlight fix. Even brought my own headlamp to put in. They called me after I dropped it off to let me know I had a high beam out as well - good catch on their part! When I went to pick up the car I tested it out quick and noticed the low beam they replaced wasn't put in right - still no light. Initially they told me I might have to go to a Subaru dealer to get a factory bulb alignment due to state laws. I told them it was fine two days ago before it burned out. I also informed them that I had replaced the other one myself and hadn't gotten it seated right the first time - maybe they should try to re-seat it. They tried that and it worked! Had I been an ignorant consumer, I might have spent a couple of hundred more dollars having a dealer "realign" my bulb housing unnecessarily - so three stars. Don't be afraid to do a quick test post-install, Honest-1!

Thanks for the feedback. Lesson learned for the guys. they will surely pay much more attention to detail moving forward.

- Honest-1 Auto Care Hamline Hoyt
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