Falcon Heights Auto Repair

(651) 645-5434updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 4:00 PM
5

This auto shop is amazing! I never trust my car anywhere else. This is my second time with this business and both visits were great! Things were explained to me so I was able to understand what was going on with my car.

5

Killer everytime, great service, fast, friendly, affordable

5

Quick and professional with friendly staff tOrdered JJ’s mid way through the service and they were also freaky fast because they finished just as the delivery got there

5

Great team

5

Great service! Had a tire puncture Saturday morning and was on the road again by noon, same day. Would not hesitate to bring my vehicle here again.

1

Last year I brought in my 2014 Hyundai Elantra for a A/C diagnostic and it was determined I needed a recharge. After a recharge the next day AC was not cooling no more so I brought it back and they say it has a leak on the main hose and suction hose that needs to be replaced. I decided not to get it fix last year because I was not working and didn’t have the money yet to fix. Fast forward to the current times I was scheduled for getting the AC hose fix and had my appt all ready to go. The rep made it sound as they will be ready for me on that Friday for my appt and should only take a day to complete. I drove 3 hrs on Friday 4/9/2021 @8:30am. I dropped it off around 7:30am and the guy who was in the front desk took my car and gave me a loaner. Close to the afternoon I call to check up on my car and they say they will get back to me. Shortly after I get call from the rep and he tells me they never got the part order and they will need to reorder it. I drove back and drop off the loaner and to pick up my car. Lucky I was not charge for anything but the rep told me they will have to get the part order and he understands I am driving 3 hrs just to get there. He told me they will call me the following Tuesday when my part arrives and will get me scheduled for my appt. till to this day I have not heard anything. Waste of my 6 hrs drive going there and back. Never received an apology or call from the managers.

5

Great friendly service. Good communication and a work well done. This was my first visit, but I will be back. I felt I could trust them and that’s not always the case.

5

I was very satisfied with my first visit and will return again.

1

I went in for a brake inspection because I had some grinding noise. They gave me an estimate for repair and I decided not to get it fixed today due to the prices. They wanted to charge me $69.99 for a part that is sold at NAPA for $37.49 to the public. That means it’s even less for them with their industry discount. They also wanted to charge me $73.31 for a part that is sold at NAPA for $41.49. Wanted to charge me $104.49 for a part that is $55.99 at NAPA. Lastly, wanted to charge me 56.28 for a part that is $34.49 at NAPA. Wow, that comes out to over $165 over the retail price for these parts at NAPA. This was also after they found me “two additional discounts”. Sheesh. Additionally, I tried to drive off after I declined their services and MY BRAKES DIDN’T WORK. Literally, my car was no longer drivable. When I asked them why they seemed to get irritated with me and that I was insinuating it was their fault. While I just wanted to know why my brakes worked fine when I arrived to their shop but now after I refused the service my car has no brakes. They seemed to be getting angry that I was asking what happened. A second guy came in and became quite defensive and raised his voice that I needed to get my brakes fixed a long while ago. While this may be true, my car worked when I got there, and became not drivable after visiting their shop. So now I will be getting my car towed out of their parking lot at my own expense while never really understating how my brakes became completely shot after visiting this shop. I wouldn’t recommend this shop to anyone unless you’d like your car to have more problems than it did when you brought it in. The mark ups on parts they charge here is unlike anything I’ve ever seen. And now, a $34.00 inspection plus a tow truck fee, I now have a car that doesn’t work.

5

very professional

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